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Frequently Asked Questions

How do I become an SM PASS member?

Do you have a Steve Madden account? If yes, you’re already a member! All you need to do is simply log into your account here.

Don’t have an account with us yet? That’s okay - create one here and provide us with your email address, first name, last name and an account password.

Where do I track my stars?

You can track your progress by logging into your SM PASS account here.

Do my stars expire?

Your stars will expire on a rolling 12 month period. For example: you earned 50 stars on April 1, 2022. Your 50 stars will expire on March 31, 2023.

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